Owner's reply: Hi, Anthony! Thank you for taking the time to leave a review and staying at Cypres Caban! We are very sorry if you didn't see the information for check-in. It was emailed to you on August 23rd. Maybe it went to your junk/spam folder? Our reservation system always sends out that information 7 days prior to a stay. You are always able to put the temperature down on the hot tub at any of our properties to your liking. We are sorry about a screw just being outside - that is odd! We'll make sure to have an employee double check the property and make sure that there aren't any more! If you have anything else, you would like to discuss please call us at 740-385-6300. We always appreciate constructive feedback so we can continue to improve, and all our guests can have a great experience! Thank you!
Owner's reply: Thank you for staying at the Cherokee Cabin! We hope you come stay with us again, Matthew!